We are looking for volunteers to support our service in Neston. The role description below covers most of the basic information but if you are unsure please speak to Gareth or Gaynor.
We recognise that some people may not want to or have time to, train to provide full advice therefore we do have flexibility for volunteers to specialise in, for example, basic assessment of problems to then handover to Gaynor. Alternatively we can offer training so that volunteers can work on specifically completing PIP forms and volunteer on a flexible basis as and when clients need help. Full training will be provided in either situation.
Face to face adviser
What will you do?
Complete an introduction to Citizens Advice and training for your role.
Talk to clients over the phone, face to face to explore what problems they’ve come for
Find information about the clients’ problems and help them to understand their
Support clients to take action to resolve their problems. This might include drafting or
writing letters, making phone calls, or referring the client to another organisation.
Write a summary of the clients’ problems and what action you’ve taken..
Some examples of what you could do:
Explore what benefits a client is entitled to and help them to complete a benefit
Help a client who has problems with their landlord to understand their housing rights.
What's in it for you?
Make a real difference to people’s lives.
Learn about a range of issues such as benefits, debt, employment and housing.
Build on valuable skills such as communication, listening and problem solving, and
increase your employability.
Work with a range of different people, independently and in a team.
Have a positive impact in your community.
And we’ll reimburse out of pocket expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
Be friendly and approachable.
Be non-judgmental and respect views, values and cultures that are different to your
Have good listening skills.
Have excellent verbal and written communication skills.
Have good maths and IT skills.
Be able to understand information and explain it to others.
Be willing to learn about and follow the Citizens Advice aims, principles and policies,
including confidentiality and data protection.
Be willing to undertake training in your role.
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and talk to us.
Our volunteers come from a range of backgrounds and we particularly welcome applications
from disabled people, people with physical or mental health conditions, LGBT+ and non-binary
people, and people from Black Asian Minority Ethnic (BAME) communities.
If you are interested in face to face adviser volunteer role and would like to discuss flexibility
around location, time, ‘what you will do’ and how we can support you please contact us.